Privacy Policy

Last updated: 2 October 2026

1. Data controller

Santacoloma Viajes, Carrer de Wagner, 11, 08923 Santa Coloma de Gramenet, Barcelona, Spain. Email: info@santacolomaviajes.com. Telephone: +34 600 330 552.

2. Personal data we collect

When you send an enquiry through our forms, by email or by WhatsApp, we may collect your name, company name, email address, telephone number, country, travel dates, origin and destination, number of travellers and any other information you choose to share with us about your trip. When you book travel services we may also need passport and identity details required by airlines, hotels or authorities.

3. Purposes

• To reply to your enquiries and prepare travel quotations and proposals
• To manage bookings and provide the travel services you request
• To assist with visa or Umrah documentation when you ask us to
• To comply with our legal, tax and accounting obligations

4. Legal basis

We process your data on the basis of your consent when you contact us, the steps required before entering into a contract at your request, the performance of the contract for the services you book, and compliance with legal obligations.

5. Recipients

We only share your data with the providers needed to deliver the services you request, such as airlines, hotels, transfer companies and other travel suppliers, and with the authorities when required by law. Our website is hosted by Hostinger. Messages sent by WhatsApp are processed by WhatsApp according to its own privacy policy.

6. International transfers

When you book travel outside the European Economic Area, some data must be transferred to suppliers in the destination country so that the service can be provided.

7. Retention

We keep enquiry data for as long as necessary to respond and follow up on your request, and booking data for the periods required by applicable law.

8. Your rights

You can request access to, rectification or erasure of your personal data, restriction of or objection to processing, and data portability, and you can withdraw your consent at any time, by writing to info@santacolomaviajes.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. Security

We apply reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.